FAQs

Will I be the 1st Registered keeper on the vehicle?

We only advertise brand new UK dealer supplied 1st registered keeper vehicles.

Do I get the same warranty on your vehicles as I would get if I bought from a franchised dealer?

All our vehicles are supplied with the same manufacturer’s warranty and road side assistance package. The minimum is 3 years but some of the manufacturers have extended the term. For example Toyota is 5 years, Kia 7 years

Where do you get your vehicles from?

All our vehicles are brand new supplied direct to you from the manufacturer’s dealer network. If we can’t locate a vehicle you can factory order the vehicle to your specification. No Imports at UK Car Discount Ltd

Do you accept my current vehicle as part exchange?

We don’t have the facility to re sell second hand vehicles. However customers seem to obtain the best prices from the online car buying companies. Based on customer feedback Trustedcarbuyer seem to offer the best values. Just put your registration number in the box on our part exchange page.
https://www.uk-car-discount.co.uk/part-exchange

What deposit do you require to order a car?

If the vehicle is below £20k the deposit will be £500. £1000 for vehicles over £20k. The only exception to this will be high value vehicles or factory ordered with a high value of options. The deposit is the only money you pay until the vehicle arrives and you have inspected it.

How long will it take to get a new car?

Prior to taking your order we will check the availability with the manufacturer. If they can locate a vehicle in dealer stock it could be 7 days but a factory order to your specification will be considerably longer.

Will the vehicle be taxed and registered for the road when it is delivered?

All vehicles will be taxed for 12 months and 1st registered to you when they are delivered. All you will have to do is insure the vehicle.

Do I have to collect the vehicle or is it delivered?

All the vehicles offered for sale on the website come with free driven delivery to your home address by the supplying dealer. There is a surcharge for vehicles delivered North of Glasgow and Edinburgh which we can get a price for when you are ready to order.

Can I have the vehicle delivered on a transporter?

Yes we can get a price for you no problem. The manufacturers have some great deals on transported delivery so please ask for details.

How and when do I pay for the vehicle?

We understand it is a big decision to buy a new car on the internet so Uk Car discount offer the safest unique payment method for you the customer. You only pay the balance after the car has been delivered to your home address and you are totally happy. Most customers do a same day bank or internet transfer for the balance. We do not accept cheques or card payment for the final balance.

If I have a problem with the car who do I contact?

In the first instance give our office a call and we will help and advise you the best we can. However all vehicles are covered by the manufacturer’s warranty which allows you to take the vehicle into any dealership for assessment and repair.

Will my local dealer do warranty work on the vehicle?

You can take it into any dealer in the UK for warranty work and they will simply invoice the manufacturer once the work is completed to your satisfaction.

If I am happy with the saving what do you require to process my order?

Once you have decided on the exact car and colour just give the office a call on 0161 946 3500 and we will confirm the delivery timescale and answer any further questions you may have. All we need is your home address to register the vehicle to and a deposit on credit or debit card.

  • Debit Card Payments incur no charge.
  • Credit cards attract a 2.5% transaction charge.
What happens once I have placed my order?

Once you have placed your order we will send it over to the manufacturer and e mail you a copy for you to check and confirm all is correct. The manufacturer will process the order then send confirmation of the estimated arrival or build date for the vehicle. Then we will process your deposit and e mail a receipt for the deposit paid.

We have covered the most commonly asked questions but feel free to give the office a call on 0161 946 3500 if you want to speak to us.

Excellent
Based on 213 reviews.
20 January 2017
Excellent - Everything as Promised
The team were really helpful, we specified several options which were no issue. The cars were available several weeks early, the delivery driver was really friendly and stayed for some time to show us some key features on the car. And last but not least the price was fantastic. I will use UK Car Discount again.
John T
22 December 2016
Superb car - superb service
The customer relations of this company could not be bettered. The car took longer to arrive that at first forecast but that was a Skoda problem - not UK Car Discount. The old saying that "if it sounds too good to be true then it will be" could not be further from the truth with these people. I was kept informed every step of the way and all my stupid questions and worries were dealt with. It did not stop with delivery and payment for the vehicle - I had a lovely thank you call to let me know the money had been received and assurances that should I have any future concerns, they will be only too pleased to help. This has been followed up with supporting emails. I cannot sing the praises of this company high enough. Thoroughly recommend!
Roger Vowles
22 December 2016
Great value. Super service.
I bought a RAV4 which arrived in Dec 2016. Ordering process was easy and the team answered all questions I had. Price was best I could find anywhere. Once the delivery date was agreed they were in contact with me to explain payment and delivery process. It took a while to get car, but this was a Toyota process not U.K. Car discount. Excellent and trustworthy and I'll buy my next new car from them.
Tim O'R
22 December 2016
Professional and efficient
Everyone was polite courteous and efficient . They responded very quickly to emails and the phone was always answered. I would definitely buy a car in this way again . The delivery man was excellent too , he had the car to me by 10.30 although he had driven for 4-5 hours from Bolton . I am very happy
Jennifer Hopping
22 December 2016
Excellent car-buying experience, from start to finish.
UK Car Discount Ltd made the daunting process of buying a new car extremely easy. Their e-mails were very informative and help, if needed, was just a phone call away. I would have no hesitation in recommending this company to anyone contemplating the purchase of a new vehicle.
G Jackson
22 December 2016
First class service
From start to finish I was kept informed on all aspects of my order
The guys were genuinely helpful
Ken Mattock
22 December 2016
Excellent Service
This is the second time I have used UK Car Discounts to buy Ford cars. On both occasions the service has been excellent from the initial enquiry to the flawless delivery service. I cannot recommend this firm highly enough.
David Porter
22 December 2016
Good all round customer care
Excellent service from a very helpful team
Mike Prime
22 December 2016
Good General Service Level
A hassle free and good value way of buying a new car.
I will recommend UK Car Discount to my friends.
Ross Bennet
16 December 2016
massive savings with guidance all the way
From the initial contact by telephone to the delivery of the car, everyone at UK Car Discount was very professional and explained the full buying process. Delivery lead-in was as advised. Car was delivered to my door in pristine condition.
Local Ford dealer would only offer £1000 finance contribution for exact same car. Over £5000 saving with UK Car Discount.
Will be buying my next car here.
Malcolm( Lancs)
15 December 2016
Great Company
We were very apprehensive buying a car this way as it was the first time we have bought a new car other than from a main dealers. We were assured by UK Car Discount that we only paid a deposit and no more until the car was delivered and we were happy. They also explained the buying process with them, so we decided to place an order, still with trepidation.
UK Car Discount took our order and advised us they would notify us when they had date for delivery to the dealer. This they duly did and we awaited the given date.
On that day we were phoned and offered a delivery date which we were unable to take so were offered any day from the following Monday. We agreed a date and the new car arrived by transporter on the day and, after inspection, was left with us.
We made completely sure all was well and paid over by bank transfer the outstanding balance. We received shortly after a final receipt confirming our payment.
The whole process was as described, the car was brand new with only 8 miles on the clock, as we haven't had the V5 from DVLA, because the car was only delivered 2 days ago , we can't confirm registration details as first registered keeper but we feel confident now that this will be as UK Car Discount offered.
In all a very good experience and a saving of More than £10000 on the dealer prices we were quoted. We wouldn't hesitate to buy another car from them and recommend them to anyone.
Paul Waymont
15 December 2016
A trouble free eperience
UK Car Discount make the car buying process simple and easy. They do you a good deal as well
Richard Churchill
12 December 2016
Satisfied Customer
Apart from the obvious attraction of saving a lot of money against a dealer purchase, I was delighted the way the whole process was handled in a most efficient and professional manner. Although I had reservations about purchasing online all my initial fears were allayed by UKCD.I would not hesitate to use them again.
P.A.Jackson
29 November 2016
Car buying made easy
No haggling, reasonable prices and the procedure was simple.
Customer
26 November 2016
Excellant Company
I have never purchased a new car from anywhere apart from a car dealership, so I was a bit unsure with this system of buying from the internet. But I had no problems with dealing with UK car discount from the first contact by email through to have my X Trail delivered to my house with extras fitted which I asked for. Best bits about this was not having to pay for it until it had turned up at my house (apart from £1000 deposit) so I could check it over and then pay the rest by bank transfer and the savings of £4600.00 from the dealership.
A big up to Brian and his team until the next time.
Shaun ( X Trail )
22 November 2016
excellent service
It's the easiest process going, it's no thrills car shopping, order on line to the spec you want, get an instant quote, pay your deposit and boom, when the car turns up in the pre arranged delivery day you then pay the balance. This saved me 5k against a local dealer......very pleased
Customer Gary
4 November 2016
Great car buying experience
From ordering my new car to taking delivery, the process ran smoothly. Will definitely be using again next time.
emily
3 November 2016
First class service
We were nervous about buying via the internet ( So many stories ) however every thing went as well as it could, today we received the V5C in my name.
All enquiries / questions dealt with quickly and professionally . I have no hesitation in recommending UK car discount.
John.
John
3 November 2016
First time Internet buyer
An absolute easy and financially rewarding experience from start to finish.
The guys at UK car discount were very helpful and approachable at all stages of the buying process.
Will never buy from an over priced main dealer again.
N J
1 November 2016
Smooth transaction
Had my new Mazda 6 delivered today, i must admit i was a little apprehensive at first but all went very well thanks to all at ukcar discount.
I would recommend to friends and family
Mr G Smith